Patient retention is defined in the same way any successful relationship is: By having positive touchpoints.
This collection of touchpoints is the determining factor in how likely any patient is to continue with your practice or leave for a competing practice.
Positive touchpoints don’t often just happen, however. A proactive approach must be taken to create a solid foundation of positive interactions that will be enough to keep your patients loyal, despite the occasional, and for some inevitable, poor experience.
If you want to know 34 great ways to increase patient retention, click here.